--- title: How to contact Stripe Support description: Knowledge Base --- [Skip to content](https://help.artlogic.net/connect/how-to-contact-stripe-support#main-content) English - United States Show submenu for translations [Submit a Support Ticket](https://help.artlogic.net/connect/kb-tickets/new?hsLang=en-us) [![AC\_Logo\_300](https://help.artlogic.net/hs-fs/hubfs/AC_Logo_300.png?width=300&height=38&name=AC_Logo_300.png)](https://help.artcloud.com/connect?hsLang=en-us) Open main navigation Close main navigation - English - United States Show submenu for translations - [Submit a Support Ticket](https://help.artlogic.net/connect/kb-tickets/new) - [Login](https://hello.artlogic.net/login) [Login](https://hello.artlogic.net/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Artlogic Connect Knowledge Base](https://help.artlogic.net/connect?hsLang=en-us) 2. [Account Settings](https://help.artlogic.net/connect/account-settings?hsLang=en-us) 3. [Stripe Integration](https://help.artlogic.net/connect/account-settings?hsLang=en-us#stripe-integration) July 15, 2026 # How to contact Stripe Support ## Reach out to Stripe support about specific questions regarding payment processing ArtCloud processes payments and transactions through the **Stripe** platform, but are otherwise two separate entities. Some questions need to be taken up with Stripe support directly. To do so, follow this link to begin the process of speaking with support: [https://support.stripe.com/](https://support.stripe.com/) When you visit this link, you'll see the following page: ![img1-Aug-28-2020-01-55-30-91-PM](https://help.artlogic.net/hs-fs/hubfs/Knowledge%20Base%20Import/img1-Aug-28-2020-01-55-30-91-PM.png?width=688&name=img1-Aug-28-2020-01-55-30-91-PM.png) You'll need to click the **Contact Support** link in the top-right corner of the screen. Next, if your account does *not* have Stripe payment processing enabled, you'll see the following page: ![img2-Aug-28-2020-01-56-18-44-PM](https://help.artlogic.net/hs-fs/hubfs/Knowledge%20Base%20Import/img2-Aug-28-2020-01-56-18-44-PM.png?width=688&name=img2-Aug-28-2020-01-56-18-44-PM.png) You'll need to sign into your Stripe account. You'll see the following page if you click the blue **Sign In** button, or if you've already**[enabled Stripe payment processing](https://help.artcld.com/knowledge/payment-processing/how-do-i-enable-payment-processing)**. ![img3-Aug-28-2020-02-09-40-88-PM](https://help.artlogic.net/hs-fs/hubfs/Knowledge%20Base%20Import/img3-Aug-28-2020-02-09-40-88-PM.png?width=688&name=img3-Aug-28-2020-02-09-40-88-PM.png) Enter the verification code sent to your email, and you'll be directed to this page: ![img4-Aug-28-2020-02-10-19-08-PM](https://help.artlogic.net/hs-fs/hubfs/Knowledge%20Base%20Import/img4-Aug-28-2020-02-10-19-08-PM.png?width=688&name=img4-Aug-28-2020-02-10-19-08-PM.png) A popup will appear in the bottom-right side of the screen. Initially, there will only be a dropdown to choose what you need help with. 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