--- title: Issue a Refund description: Refund a full or partial payment on an Invoice Record. --- [Skip to content](https://help.artlogic.net/connect/issue-a-refund#main-content) English - United States Show submenu for translations [Submit a Support Ticket](https://help.artlogic.net/connect/kb-tickets/new?hsLang=en-us) [![AC\_Logo\_300](https://help.artlogic.net/hs-fs/hubfs/AC_Logo_300.png?width=300&height=38&name=AC_Logo_300.png)](https://help.artcloud.com/connect?hsLang=en-us) Open main navigation Close main navigation - English - United States Show submenu for translations - [Submit a Support Ticket](https://help.artlogic.net/connect/kb-tickets/new) - [Login](https://hello.artlogic.net/login) [Login](https://hello.artlogic.net/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Artlogic Connect Knowledge Base](https://help.artlogic.net/connect?hsLang=en-us) 2. [Artlogic Connect Manager - Invoices](https://help.artlogic.net/connect/artlogic-connect-manager-invoices?hsLang=en-us) 3. [Invoice Record - Payments](https://help.artlogic.net/connect/artlogic-connect-manager-invoices?hsLang=en-us#invoice-record-payments) August 14, 2026 # Issue a Refund ## Refund a full or partial payment on an Invoice Record. **Quick *Jump To* Guide** [Issue a Full Refund](https://help.artlogic.net/connect/issue-a-refund#full) [Issue a Partial Refund](https://help.artlogic.net/connect/issue-a-refund#partial) --- **Note:** Refunds work differently depending on whether your account is integrated with Stripe. With the integration, Stripe processes the refund and returns funds directly to the buyer's payment method. Without Stripe, issuing a refund records that the buyer was refunded outside of ArtCloud. ### Issue a Full Refund Navigate to the Payments tab of an Invoice Record. ![Screenshot 2026-08-14 at 5.13.34 PM](https://help.artlogic.net/hs-fs/hubfs/Screenshot%202026-08-14%20at%205.13.34%20PM.png?width=670&height=325&name=Screenshot%202026-08-14%20at%205.13.34%20PM.png) Click "Refund" and select "Issue Refund" from the popup. ![refund](https://help.artlogic.net/hs-fs/hubfs/refund.gif?width=670&height=324&name=refund.gif) Keep the default refund amount, edit the issue date, and add optional notes. ArtCloud defaults to the full payment amount and today's date. Click "Issue Refund" when you're finished. ![Screenshot 2026-08-14 at 5.15.12 PM](https://help.artlogic.net/hs-fs/hubfs/Screenshot%202026-08-14%20at%205.15.12%20PM.png?width=670&height=489&name=Screenshot%202026-08-14%20at%205.15.12%20PM.png) Issue a Partial Refund On the same refund popup, edit the refund amount before clicking "Issue Refund." ![Screenshot 2026-08-14 at 5.16.06 PM](https://help.artlogic.net/hs-fs/hubfs/Screenshot%202026-08-14%20at%205.16.06%20PM.png?width=670&height=489&name=Screenshot%202026-08-14%20at%205.16.06%20PM.png) **Tip:** Stripe does not return processing fees on refunded payments. The full refund amount returns to the buyer, and the original processing fee is not recovered. To avoid losing processing fees, issue a credit. 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